General Questions
-
Do you offer on-site Parking? Is there a fee?
Yes, we do offer on-site self-parking. The fee is $20 per night plus tax.
-
What are the hotel check in and check out times?
Check in is 4:00 pm and check-out is 12:00 pm. Early check-in is based on availability. Fees may apply.
-
Does the hotel accept pets?
Yes, we allow a max 2 pets, cat/dogs only. There is a $75 non-refundable fee and $75 fee 1-4 nights per stay or $125 for 5+ nights or more.
-
Does the hotel offer an airport shuttle?
No, we do not offer an airport shuttle.
-
Do I need to give my credit card to make an online reservation? Is it secure?
Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.
-
Will my credit card be charged if I don't cancel and don't show up?
Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.
-
How do I view or cancel a reservation that I reserved online?
Go to Retrieve a Reservation to view or cancel your reservation.
-
What is the cancellation policy?
Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.
-
How do I notify the hotel that I will be arriving after the check-in time?
All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the “Special requests” section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.
-
I am traveling with a child. Will this affect my reservations?
If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the “special requests” during your reservation process. If you should have any concerns, please contact the property directly.
-
What if I want to reserve a group of rooms?
Contact our sales department at (408) 362-2301.
-
How do I find out what kind of accommodations a specific hotel has for the physically challenged?
To find a location that has accommodations for the physically challenged, please go to our Advanced Search page when making a reservation and check off “handicapped accessible only” in the “Your Room Request” section. If you have questions regarding specific needs, please contact the hotel directly.