Do I need to give my credit card to make an online reservation? Is it secure?
Yes, a credit card is required for all reservations made via the Internet. To protect against the unauthorized use of your credit card, the reservations process is handled on a secure server that encrypts your credit card information. For more information, please refer to our Privacy Notice.
Will my credit card be charged if I don't cancel and don't show up?
Yes, reservations are automatically guaranteed to your credit card. You will be charged for the first nights stay only. To avoid being charged, reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.
How do I view or cancel a reservation that I reserved online?
Go to Retrieve a Reservation to view or cancel your reservation.
What is the cancellation policy?
Reservations must be canceled in accordance with the cancellation policy outlined by the hotel for the rate and dates booked.
How do I notify the hotel that I will be arriving after the check-in time?
All reservations that are guaranteed with a credit card are held for late arrivals. If you know in advance that you will be arriving late, please make a note of this in the “Special requests” section of the reservation form. If your late arrival is for the next day, please contact the hotel directly.
I am traveling with a child. Will this affect my reservations?
If you are traveling with a child, this may affect your accommodations. When making a reservation, please make sure to indicate the number of adults as well as the number of children when prompted. Additionally, include the number of children and their ages in the “special requests” during your reservation process. If you should have any concerns, please contact the property directly.
What if I want to reserve a group of rooms?
Contact our sales department at (408) 362-2340.
Does the hotel accept pets?
Yes, we allow pets. There is an additional fee of $50/pet.
How do I find out what kind of accommodations a specific hotel has for the physically challenged?
To find a location that has accommodations for the physically challenged, please go to our Advanced Search page when making a reservation and check off “handicapped accessible only” in the “Your Room Request” section. If you have questions regarding specific needs, please contact the hotel directly.
Meeting & Events FAQ
Are there room rental and setup fees?
Room rental is based on room, date, time, and season of your event. Some rooms are subject to a food and beverage minimum. Tax and a facility use fee of 23% is applied to all room rentals.
Is it possible to have a ceremony onsite?
Ceremony space may be held at the property, based on availability. Room rental may apply and will vary based on total package booked. Please consult the sales department for pricing.
Is ceremony rehearsal included?
Yes. The catering manager will work with you on available timing.
How long do I have the space?
The space is available for 5 hours including your 30-minute ceremony. Extensions can be granted for an additional $1,500.00 per hour based on availability. Please Note: music must end at 10:00 pm outdoors and 12:00 am indoors.
What is “++”?
“++” is plus service charge or facility use fee and tax. Amounts subject to change without notice.
Am I required to use your vendors?
We provide a list of recommended vendors, but they are not required. All vendors must be approved by our catering department at least 30 days prior to your event.
Do I need a planner?
Your Catering Manager will assist you with planning the menu, floor layout/design, and linen selection. We highly recommend that you hire a day of wedding planner. The catering manager is not available to oversee the details of your event the day of. We require the planner to be certified in weddings or events. We would be happy to provide you with a list of planners we frequently work with.
Am I allowed to use an outside caterer?
We only allow outside caterers for ethnic cuisine that we do not provide on property. You must use one of our preferred ethnic vendors, as they are familiar with our facility and requirements.
Can I bring my own wine or champagne?
A $40 corkage fee per 750 ml bottle will apply.
Do you offer décor?
We provide tables, chairs, house linens and full place settings for dining. We also provide votive candles for tables. For additional decor, your Catering Manager will assist you with the list of our recommended vendors.
Are guests permitted to throw rice or confetti?
Neither are permitted.
Are aisle runners allowed?
We do not allow aisle runners, fresh or silk flower petals are allowed.
What are the hotel check in and check out times?
Check in is 3:00 pm and check-out is 12:00 pm. Early check-in is based on availability.
When is final payment due?
Final payment is due 30 days prior to your event. Advance authorization to bill the credit card on file is required in case the actual expenses exceed the amount collected.
What happens in the case of inclement weather if I have outside event booked?
Backup space for outside events must be blocked and agreed upon.
Is smoking allowed at my event?
Smoking is allowed outside in designated areas where ashtrays are visible. It is your responsibility to see that your guests adhere to this policy.
What are acceptable forms of payment?
- Travelers Checks
- Cashiers Checks
- American Express
- Diners Club
Are babysitting services available?
Your Catering Manager will assist you with the list of recommended babysitting services in the area. Additional vendors must be approved by our catering department at least 30 days prior to event.